1. Collection of personal data
OSCIMED SA, domiciled at Fritz-Courvoisier 105, 2300 La Chaux-de-Fonds, Switzerland, collects and processes your personal data when you use the Website. www.oscimedsa.com (hereinafter: the Site). The purpose of this document is to inform you about the personal data collected or processed during such use.
In order to process your visits to the Site, when you use it, contact us, create an account or subscribe to our newsletter, we need to collect the following personal data:
- Your name, e-mail address, telephone number, delivery address and billing address.
- Your date of birth.
- Your visit history.
- Information relating to the payment method chosen.
- Your account username and password.
When you visit our Site, certain personal data may also be automatically collected by your web browser.
Details of this data (cookies, IP addresses, web browser) are given in the "Cookies" section of this privacy policy.
We do not collect sensitive medical data via this site. All parties are invited to refer to the instruction leaflet enclosed with the product ordered to ensure proper use.
2. Use of personal data
We use personal data for the following purposes
- To enable you to use the Site.
- Respond to your requests for information, including those relating to our medical products and their distribution.
- To send you information about our latest news and promotions if you have subscribed to our newsletter. You can unsubscribe from our newsletter at any time.
- We will get back to you if you contact us.
- Ensure that the Site functions properly and is improved.
- For accounting and internal management purposes.
In addition to the information you provide, we may also collect data on the way you use our Site (your preferences, your searches), in order to make its use more efficient, to present our products to you in the best possible way and to detect any technical problems.
We need to use the data in order to process and deliver your order, to comply with certain legal obligations or for our legitimate interests as a company.
In some cases, we may need to process your data to meet specific regulatory requirements applicable to medical device manufacturers (traceability, possible recalls, compliance).
In order to process your orders, we may share some of your personal data with service providers.
They may be service providers for :
- Payments and credit cards,
- Shipping and delivery,
- Hosting, administration and management of your data,
- Sending e-mails,
- As well as for the administration of certain services and functions.
When we use these service providers, we ensure that appropriate technical and organisational measures are put in place to protect your personal data.
Your personal data is kept for as long as you maintain your account on our Site, except for personal data relating to your orders, which is kept for longer due to legal obligations, in particular tax obligations.
Contractual data (invoices, accounting documents) are kept for 10 years in accordance with Swiss legal requirements.
The personal data we collect on our Site is stored in Switzerland. It is kept for as long as necessary for the purposes defined in this privacy policy and within the limits authorised by law.
Whenever you wish, you can ask for :
- Access to your stored personal data.
- An electronic copy of this data.
- Correction or modification of your data.
- The deletion or restriction of your data.
- You may also withdraw your consent to the processing of your data.
You also have the right to object to the use of your data for commercial prospecting.
For all these requests, please contact us at : info@oscimedsa.com
3. Cookies
A "cookie" is a file of limited size, generally consisting of letters and numbers, sent by the web server to the cookie file of the browser located on your computer's hard drive.
These cookies are used to collect data such as :
- IP addresses,
- Unique identification cookie, information cookie and information about the contents of your equipment to access certain features,
- Unique equipment identification number and type of equipment,
- Domain, browser type and language,
- Operating system and settings,
- Country and time zone,
- Previously visited sites,
- Information about your actions on our Site, such as click behaviour and preferences,
- Access times and reference URLs.
Third parties, such as Google for example, may also collect data from our Site via cookies, third-party modules and widgets.
These third parties collect data directly from your browser and the processing of this data is subject to their own personal data protection charters.
Cookies enable us to collect information and personal data in order to :
- To optimise our Website and detect any technical problems.
- To understand how you use our Site.
- Remember your choices and preferences in your customer account (country, language, etc.).
- We also use cookies to obtain information about traffic on our Site, the services and searches you use, to identify trends and to improve our Site accordingly.
You can adjust your cookie settings depending on the interface you are using by visiting the online support for Chrome, Safari, Internet Explorer or Mozilla Firefox.
You can ask to be alerted by your computer each time a cookie is sent, or you can choose to refuse all cookies.
If you refuse cookies, access to much of the content on our Site may be less efficient and some of our services may not function properly.
Some technical cookies are essential for the site to function properly (security, contact form). These cannot be deactivated.
4. Data security
OSCIMED SA implements appropriate security measures (SSL/TLS encryption, firewall, restricted access, backups) to protect your personal data against unauthorised access, loss or alteration.
5. Contact and supervisory authority
If you have any questions or comments about this document or if you wish to exercise your rights with regard to your personal data, please do not hesitate to send us an e-mail to info@oscimedsa.com.
You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC), the supervisory authority in Switzerland: www.edoeb.admin.ch.
6. Reference language
In the event of any discrepancy between different translations, the French text shall prevail. Other versions are provided for information purposes only and the seller cannot be held responsible for any discrepancies.
